If you’ve read any of my other open letters, you’re probably really nervous right now. But you can calm down, this isn’t one of those letters.
When I started my blog in 2012, I was with another web-hosting company. This company disappointed me endlessly – my site was forever down, and I was paying way too much for the terrible service I was receiving. In 2013 decided that it was time to migrate to a new company, and someone on Twitter suggested you.
So I migrated my website to you, but not without my previous web hosting company stabbing me in the back one last time. I remember standing on our office balcony, trying to get hold of my old company just so that they can give me access to my database so that it can be migrated to Afrihost. They were being so unnecessarily difficult that I almost Godzilla stomped on my phone.
That night I gave your team a call at 21h00, and they were friendly, and willing to help me regardless of the fact that it was so late. We finalised the migration in no time.
Two years later and I’ve had nothing but good service from you. My site has gone down a few times, but it was always resolved with a tweet or a quick call to your customer services team.
I recently moved to a new apartment, and I needed to get Internet as quickly as possible without breaking bank. I was told that Afrihost has the best data options, and initially I was very sceptical. All data in SA is super expensive, how can your options be cheaper?
Excuse me, what? 10c per MB out of bundle? IS THIS HEAVEN?
I immediately signed up for the 5GB per month deal, but then I realised I’d have to Rica the sim card. UGH I HATE RICA. Why can’t I just live?
But once again you proved that you have our backs by simplifying the process of Rica-ing sim cards quickly and easily. All I had to do was show your courier my ID and proof of residence. It was that easy.
Unfortunately I was unable to use my data on the first night after receiving the sim card, because I didn’t know how to set my network to Afrihost on my Vodaphone modem. I took to social media to get some help with my issue.
I wanted to write you this letter to thank you for consistently being friendly and helpful on social media and over the phone. I have used my blog and social platforms to complain about bad service providers in the past, so I decided to write about the good for once.
Thank you for not being kak. Keep up the good work.
Love you long time,